CONTACT US
How Can We Help?
Choose the right contact option below to get the assistance you need.
Sales & General Inquiries
Questions about our electric bikes, product features, availability, pricing, or choosing the right model?
info@mxwosve.comOrder & After-Sales Support
Need help with shipping, troubleshooting, replacement parts, returns, or warranty-related questions?
info@mxwosve.comAmazon Order Support
Purchased your MXWOSVE electric bike through Amazon? Contact our dedicated Amazon support team for assistance.
amazon@mxwosve.comNeed Help with Your E-Bike?
To help us understand your request and provide more efficient support, please include the relevant information when contacting our team.
- Order Number: Your MXWOSVE or Amazon order number.
- Product Model: Your electric bike model.
- Issue Description: A brief explanation of your question or concern.
- Photos or Videos: Supporting images or videos, if relevant.
- Serial Number: If available for technical or warranty requests.
Customer Service Hours
Our team is here to assist you with your product and order inquiries.
Business Hours Monday – Friday
9:00 AM – 5:00 PM
9:00 AM – 5:00 PM
Response & Follow-Up If you haven't received a response within 48 hours, please check your spam folder and follow up with our team.
Get in Touch
You can reach us directly by email. Please choose the appropriate address for your inquiry.
Sales & General Questions info@mxwosve.com
Technical & Warranty Support info@mxwosve.com
Official Website www.mxwosve.com