MXWOSVE is an electric bike retailer focused on helping riders enjoy freedom, convenience, and adventure.

Our selection includes WALLKE electric bikes and accessories suited to everyday commuting, leisure riding, and exploration.

For product, order, shipping, return, or warranty questions, email info@mxwosve.com .

You can also reach us through our website's Contact Us page.

Subscribe to the newsletter on our website or follow MXWOSVE on social media to learn about product launches, accessories, updates, and special promotions.

Yes. We offer WALLKE-branded electric bikes and related accessories.

Please check each product page for the available model, configuration, specifications, and included items.

Consider your height, preferred riding position, commute length, intended terrain, and comfort needs.

Review each model's specifications or contact our team for assistance selecting a bike.

High-Step: A traditional frame design with a higher top tube.

Step-Through: A lower-entry frame that makes getting on and off easier.

Choose the design that best suits your comfort and riding preferences.

Actual range varies with the model, battery configuration, rider weight, terrain, temperature, speed, and pedal-assist level.

Check the individual product page for its advertised range and battery specifications.

Some assembly may be required, depending on the model.

Follow the product's included assembly instructions, and contact support if you need help.

Yes. Please review each accessory's listed compatibility before purchase.

If you are unsure whether an accessory fits your bike, contact us with your model information.

Available options may include major credit and debit cards, PayPal, Apple Pay, Google Pay, and other supported providers.

The payment methods actually available for your order are shown at checkout.

Eligible customers may see installment options from supported providers, such as Klarna, where enabled.

Approval, payment schedules, and any interest or fees are set by the provider and shown during checkout.

Our store uses Shopify and supported payment providers for transaction processing.

Information available to MXWOSVE depends on the provider. See our Privacy Policy for details.

Enter a valid discount code at checkout.

Eligibility, expiration dates, and combination rules depend on the specific promotion.

We currently ship to the 48 contiguous United States.

Standard shipping to Alaska, Hawaii, and international destinations is not offered under our published shipping policy.

Orders are processed within 1 business day after placement and payment confirmation.

Orders placed on weekends or public holidays are processed on the next business day. Processing time is separate from delivery time.

In-stock e-bikes are generally dispatched within 1 business day.

Certain accessories may take 2–3 business days to dispatch.

Pre-order timing follows the relevant product page. Transit times vary by carrier and destination.

Our published shipping and pricing policies state that applicable taxes are included.

Please review the final total presented at checkout before completing your purchase.

When your order ships, tracking details will be shared when available.

Use the carrier's tracking page to follow progress, or contact support with your order number.

Tracking can take time to refresh after dispatch.

If there is no update for several business days or you suspect a shipping problem, email info@mxwosve.com with your order number.

Yes. You may request cancellation within 7 calendar days of placing your order, provided it has not shipped.

A request submitted before shipment and within that 7-day period will be accepted.

Yes, if it has not shipped and your request is still within the 7-day cancellation period.

Order processing does not by itself end your right to request a qualifying pre-shipment cancellation.

Once shipped, an order is no longer eligible for cancellation under our pre-shipment cancellation policy.

After delivery, review our Return & Refund Policy for applicable return options.

Email info@mxwosve.com with your order number and a clear cancellation request.

Eligible canceled orders are refunded to the original payment method.

Eligible e-bike return requests must be made within 14 days after receipt.

Conditions and possible costs differ for unopened, unpacked but unused, and used bikes.

Refer to our Return & Refund Policy for the complete terms.

1. Contact support with your order number and reason.
2. Provide photos or other requested evidence.
3. Wait for return authorization and instructions.
4. Package the bike and accessories according to the provided instructions.
5. Use the approved shipping arrangement or return label.

Please do not ship an unauthorized return.

Yes. Our return conditions require original packaging and included accessories.

Missing or damaged packaging or parts may affect eligibility or lead to applicable deductions.

Yes, depending on the reason and condition.

For eligible change-of-mind returns of unopened bikes, MXWOSVE covers 50% of applicable actual round-trip shipping costs.

Our policy specifies a 30% depreciation deduction for unpacked but unused bikes, while used-bike returns may incur round-trip shipping charges and an applicable restocking fee.

Statutory consumer rights remain applicable. Review the full policy before requesting a return.

Once the returned item is received, inspected, and approved, we initiate the refund.

Funds typically appear on the original payment method within 5–10 business days after issuance, depending on your bank or provider.

9449 8th St, Rancho Cucamonga, CA 91730, USA

Contact support and obtain return authorization and instructions before sending anything to this address.

Contact us promptly with your order number and clear photos or videos of the issue.

We will review the situation and discuss suitable troubleshooting, replacement, warranty, or other remedies.

Applicable consumer rights are not limited by this FAQ.

Yes. Eligible products are covered by a 12-month limited warranty, subject to our published Warranty Policy .

Coverage depends on the product and the reported issue.

Eligible manufacturing defects or covered component failures may qualify.

Normal wear, accidental damage, improper use, or unauthorized modifications may be excluded under the applicable warranty terms.

Email info@mxwosve.com with your order number, model, description of the issue, and supporting photos or videos when available.

Our team will advise on next steps.

Eligible products from other brands sold through MXWOSVE may also fall under our 12-month limited warranty, subject to applicable warranty terms and product eligibility.

If continued riding might be unsafe, stop using the bike.

Contact support with the model, order number, a description of the problem, and any useful photos or videos.