Privacy policy

YOUR PRIVACY MATTERS TO MXWOSVE

At MXWOSVE, riding is about freedom, exploration, and discovering new possibilities. We believe the experience of shopping for your next electric ride should be built on trust, transparency, and respect for your privacy.

This Privacy Policy explains how MXWOSVE ("MXWOSVE," "we," "our," or "us") handles personal information when you explore our website, shop for electric bikes and related products, contact our support team, or interact with our online services.

This policy applies to https://mxwosve.com (the "Website") and related online shopping services operated by MXWOSVE.

1. INFORMATION WE COLLECT

The information we collect depends on how you interact with MXWOSVE.

Information You Provide to Us

When you place an order, contact us, or communicate with our team, we may collect:

  • Your name and contact information.

  • Email address and telephone number.

  • Billing and shipping addresses.

  • Product selections and order details.

  • Payment-related transaction information.

  • Customer support messages and correspondence.

  • Information provided in return, refund, or warranty requests.

  • Marketing preferences and information you voluntarily submit.

Payment information is handled through the payment services used by our store. The exact information available to MXWOSVE depends on the payment provider and transaction.

Information Collected During Website Visits

When you browse our Website, certain technical and usage information may be collected automatically, including:

  • IP address and approximate location.

  • Device type, browser, and operating system.

  • Pages visited and products viewed.

  • Time spent interacting with website content.

  • Referral sources and browsing activity.

  • Shopping cart activity.

  • Cookie identifiers and similar technical information.

This information helps us understand how visitors use our Website and identify opportunities to improve the shopping experience.

Information from Service Providers

We may also receive relevant information from payment providers, delivery partners, marketing platforms, and other service providers involved in operating our business.

2. WHY WE USE YOUR INFORMATION

We use personal information to support our customers and operate our online store.

To Complete Your Purchase

We may process personal information to:

  • Confirm and fulfill orders.

  • Process payments and applicable refunds.

  • Arrange shipping and delivery.

  • Send order confirmations and delivery updates.

  • Assist with returns, exchanges, and warranty inquiries.

  • Maintain transaction records.

To Provide Customer Support

We use relevant information to answer product questions, help with order issues, and respond to customer service requests.

This may include reviewing previous communications, order records, and product-related information.

To Improve the MXWOSVE Shopping Experience

We may analyze website activity to better understand what customers find useful, improve navigation, evaluate product pages, and address technical issues.

To Protect Customers and Our Business

We may use information to identify suspicious transactions, reduce fraud, prevent misuse of our services, and protect the security of our Website.

To Communicate About Products and Offers

Subject to applicable law and your communication preferences, we may send information about MXWOSVE products, promotions, special offers, and updates.

You can unsubscribe from marketing emails using the unsubscribe option included in those messages.

3. COOKIES AND WEBSITE TECHNOLOGIES

Our Website may use cookies, pixels, tags, and similar technologies.

These technologies can support different purposes:

Essential Website Functions

Helping shopping carts, checkout processes, and other necessary website features operate properly.

Website Performance

Understanding how visitors navigate our Website and identifying technical issues.

Shopping Preferences

Remembering certain settings or preferences to create a more convenient browsing experience.

Advertising and Marketing

Measuring marketing campaigns and, where applicable, helping advertising partners deliver more relevant advertisements.

Some cookies are placed by services that support our Website rather than directly by MXWOSVE.

You can manage certain cookies through your browser or the privacy controls available on our Website, where provided.

Disabling certain technologies may affect some website features.

4. HOW YOUR INFORMATION MAY BE SHARED

MXWOSVE works with service providers to operate its online store and support customers.

We may disclose relevant personal information to the following categories of recipients.

E-Commerce Technology Providers

Our Website uses Shopify to support online store operations, including certain checkout, order management, and related functions.

Shopify's privacy information is available at:

https://www.shopify.com/legal/privacy

Payment Processing Partners

Payment service providers may process information necessary to authorize payments, complete transactions, and issue refunds.

Delivery and Fulfillment Partners

We may share shipping details with carriers, warehouses, and logistics providers responsible for delivering products.

Customer Support and Business Service Providers

Service providers assisting with customer communications, website functionality, security, and business administration may receive information necessary to perform their services.

Analytics and Advertising Partners

Where applicable, analytics and advertising partners may receive information about website interactions to help us evaluate performance, understand customer interests, and support marketing activities.

Certain disclosures for personalized advertising may be classified as a "sale," "sharing," or "targeted advertising" under applicable privacy laws, even when no money is exchanged for the information.

Legal and Safety Purposes

We may disclose information where required or permitted by law, including to respond to valid legal requests, investigate suspected fraud, or protect our rights and customers.

5. PERSONALIZED ADVERTISING

MXWOSVE may use digital advertising to introduce customers to electric bikes, accessories, product launches, and relevant offers.

Depending on the advertising services enabled on our Website, advertising partners may use cookies and similar technologies to understand advertising interactions and help display relevant promotional content.

You can learn more about advertising choices through:

Your advertising preferences may not eliminate all advertisements, but they can affect how advertisements are personalized.

Where required by applicable law, eligible users may also opt out of qualifying sales, sharing, or targeted advertising through the privacy choices made available by our Website.

6. YOUR PRIVACY RIGHTS AND CHOICES

We recognize that customers should have meaningful choices about how their personal information is handled.

Depending on your location and applicable law, you may have the right to:

  • Request access to personal information associated with you.

  • Request correction of inaccurate information.

  • Request deletion of eligible personal information.

  • Request information about certain data collection and disclosure practices.

  • Opt out of qualifying sales, sharing, or targeted advertising.

  • Withdraw consent where consent is the basis for processing.

  • Request a copy of certain personal information in a portable format.

  • Appeal certain privacy-related decisions, where applicable.

We may need to verify your identity before fulfilling certain requests.

Some requests may be subject to legal exceptions, including obligations relating to transaction records, fraud prevention, or regulatory compliance.

Privacy Contact: sales@mxwosve.com

Global Privacy Control

Some browsers and browser extensions support the Global Privacy Control (GPC) signal.

Where legally required, a qualifying GPC signal will be treated as a request to opt out of applicable sales, sharing, or targeted advertising activities associated with the browser or device.

Do Not Sell or Share My Personal Information

Where required by applicable law, eligible customers may exercise applicable opt-out rights using the privacy controls provided through our Website or by contacting us.

7. HOW WE PROTECT PERSONAL INFORMATION

Protecting customer information is an important part of maintaining trust.

We use e-commerce infrastructure and service providers that support the security of online transactions and customer information.

We also seek to limit the use and disclosure of personal information to purposes connected with providing our services, meeting legal obligations, and operating our business.

However, no website, online transaction, or electronic storage method can be guaranteed to be completely secure.

8. HOW LONG WE KEEP INFORMATION

We retain personal information for periods reasonably necessary to support the purposes described in this policy.

These purposes may include:

  • Completing orders and maintaining purchase records.

  • Providing customer service and after-sales support.

  • Addressing product returns and warranty requests.

  • Maintaining financial and accounting records.

  • Resolving disputes and preventing fraud.

  • Complying with legal requirements.

Retention periods may differ according to the type of information and the reasons it is needed.

Where applicable, you may request deletion of eligible personal information.

9. CHILDREN'S PRIVACY

Our Website is intended for general shopping purposes and is not directed toward children.

Although MXWOSVE may offer products intended for younger riders, purchases and related transactions should be completed by an appropriate adult.

We do not intend to collect personal information from children in violation of applicable law.

If you believe a child has submitted personal information without appropriate authorization, please contact us.

10. INTERNATIONAL INFORMATION PROCESSING

Our Website and service providers may process or store personal information in different countries.

As a result, information may be transferred to locations outside your country of residence.

Where applicable, international transfers will be handled in accordance with relevant legal requirements.

11. EXTERNAL WEBSITES AND SERVICES

Our Website may contain links to other websites, payment services, social media platforms, or third-party resources.

These external services operate under their own privacy practices.

We encourage you to review the relevant privacy notices before providing information to third-party websites.

12. UPDATES TO THIS POLICY

As MXWOSVE develops its products, services, and shopping experience, our privacy practices may change.

We may revise this Privacy Policy to reflect operational updates, changes in technology, or new legal requirements.

The latest revision date will appear at the beginning of this policy.

13. CONTACT MXWOSVE

If you have questions about this Privacy Policy, would like to exercise an applicable privacy right, or wish to raise a concern about the handling of your information, please contact us.

MXWOSVE Customer Support

Website: https://mxwosve.com

Email: info@mxwosve.com

We will review privacy inquiries and respond in accordance with applicable law.