SHIPPING POLICY

RIDING FREEDOM STARTS WITH RELIABLE DELIVERY

At MXWOSVE, we want your electric riding experience to begin with a smooth and transparent delivery process.

Whether you're ordering an electric bike, an electric off-road bike, or replacement accessories, this Shipping Policy explains where we ship, how orders are processed, and what to expect before and after your order leaves our warehouse.

1. SHIPPING AREAS & FEES

MXWOSVE currently provides shipping services exclusively within the 48 contiguous United States.

Shipping Destination	Shipping Fee	Availability
Contiguous United States (Lower 48 States)	FREE	Available
Alaska	Not available	No direct shipping
Hawaii	Not available	No direct shipping
Puerto Rico & Other U.S. Territories	Not available	No direct shipping
International Destinations	Not available	U.S. shipping only

Free Shipping: Eligible orders delivered within the contiguous United States qualify for free standard shipping.

Taxes: Product prices for the 48 contiguous states are tax-inclusive, as described in our current pricing policy.

We currently do not provide direct shipping services outside the contiguous United States.

2. ORDER PROCESSING & SHIPPING TIMES

We work to process orders efficiently so that customers can begin their riding experience as soon as possible.

Product Type	Processing / Dispatch Time	Additional Information
In-Stock Electric Bikes	Within 1 business day after payment	Subject to stock and order verification
Accessories & Replacement Parts	Typically 2–3 business days	Processing may vary by item
Pre-Order Products	Refer to the product page	Estimated shipping dates depend on availability

Business Days: Monday through Friday, excluding weekends.

Orders are not processed on weekends. Holiday schedules and exceptional warehouse closures may also affect processing times.

Shipping times refer to warehouse processing and dispatch, not the total time required for delivery.

Actual transit times depend on the destination, carrier, and shipment conditions. Tracking information will be provided when the order ships.

If an order cannot be shipped within a promised or legally required timeframe, we will notify the customer and provide applicable options.

3. ORDER CHANGES & CANCELLATIONS

We understand that customers may need to make adjustments after placing an order.

Please contact MXWOSVE as soon as possible if you need to cancel an order or change your shipping information, product model, or color.

3.1 Before Shipment

Request Type	Policy	Processing Fee
Order Cancellation	Requests submitted within 24 hours after payment	FREE
Shipping Address Change	Changes requested before dispatch	FREE
Model or Color Change	Subject to product availability before dispatch	FREE

Requests received after the initial 24-hour cancellation window will be reviewed according to the order's fulfillment status.

Once an order has been shipped, cancellation and changes may require a return or carrier assistance.

3.2 After Shipment

Once a package has been handed over to the carrier, different conditions may apply.

Request / Product Condition	Applicable Charges
Unopened package returned after shipment	Customer pays return shipping; $200 original shipping charge deducted from refund
Opened or assembled electric bike returned	30% depreciation fee plus applicable return shipping costs
Shipping address change before delivery	No MXWOSVE address-change processing fee; carrier approval required
Model or color exchange, unopened and unassembled	Customer pays return shipping
Model or color exchange, opened and assembled	30% depreciation fee plus return shipping costs

Important Information:

• Returns must be requested within 14 days of receiving the product, subject to our Return & Refund Policy.

• Return authorization must be obtained before shipping a product back.

• For unopened returns after shipment, please contact our customer support team for return instructions and the applicable return address.

• Address changes after dispatch are subject to carrier availability and cannot be guaranteed.

• Depreciation fees, shipping deductions, and other applicable charges will be disclosed and assessed in accordance with our Return & Refund Policy and applicable law.

• Defective, damaged, incorrect, or otherwise nonconforming products will be reviewed separately in accordance with applicable consumer rights.

For full return conditions, please review our Return & Refund Policy.

4. LOCAL WAREHOUSE PICKUP

For customers who prefer to collect their electric bike in person, MXWOSVE offers warehouse pickup by prior appointment.

Warehouse Pickup Benefit: Save an additional $50 per eligible pickup order.

4.1 Pickup Locations

Pickup Location	Area	Availability
Rancho Cucamonga Warehouse	Rancho Cucamonga, CA 91730	By appointment
San Gabriel Warehouse	San Gabriel, CA 91776	By appointment

Warehouse pickup must be confirmed in advance. Please do not visit a warehouse without an appointment.

4.2 How to Arrange Pickup

To schedule a pickup, please:

1. Contact info@mxwosve.com or visit our Contact Us page.

2. Provide your preferred electric bike model and color.

3. Request an invoice and confirm the order details.

4. Arrange an available pickup date and time with our team.

5. Wait for pickup confirmation before visiting the warehouse.

Pickup availability depends on inventory and warehouse arrangements.

5. ORDER TRACKING

Once your order has shipped, MXWOSVE will send an automated shipping confirmation email containing available tracking information.

You can use the tracking link to monitor your package's delivery progress.

Please note:

• Tracking information may take time to become active after dispatch.

• Accessories and electric bikes may be shipped separately.

• Separate packages may arrive on different dates.

• Carrier updates and estimated delivery dates may change during transit.

If you cannot locate your tracking email, please contact customer support.

6. DELIVERY ISSUES & SHIPPING DAMAGE

We recommend checking the condition of your package when it arrives.

Damaged Packages

If your electric bike or its packaging shows signs of significant damage, please:

1. Take photographs of the exterior packaging.

2. Photograph any visible damage to the product.

3. Keep the original packaging and accessories.

4. Contact MXWOSVE customer support promptly with your order information.

Our team will review the information and assist with the appropriate next steps.

Missing or Incorrect Items

If your order arrives with missing components or an incorrect product, contact us with your order number and relevant photographs.

We will review the issue and advise on the available resolution.

Delayed or Missing Deliveries

If your tracking information shows an unexpected delay or a delivery status that does not match what you received, please contact us.

We may coordinate with the carrier to investigate the shipment and help determine the appropriate resolution.

Delivery issues will be handled in accordance with applicable law and the relevant order circumstances.

7. RETURN & REFUND REMINDERS

MXWOSVE accepts eligible return requests within 14 days of delivery, subject to our Return & Refund Policy.

Once an approved refund has been issued, funds typically appear in the original payment account within 5–10 business days, depending on the payment provider or financial institution.

Certain shipping charges, depreciation deductions, or restocking fees may apply to eligible returns, depending on the product's condition and the circumstances.

Please review our complete Return & Refund Policy for details before submitting a request.

8. CONTACT MXWOSVE

If you need assistance with shipping, order changes, delivery tracking, or warehouse pickup, please contact us.

Brand: MXWOSVE

Website: https://mxwosve.com

Shipping & Pickup Support: info@mxwosve.com

General Customer Support: info@mxwosve.com

Our team will help you review your order and provide the next available steps.